Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, delivery address, email address, and telephone number, which you voluntarily give to us when registering or placing an order.
• Location Data: We may request access to track location-based information from your mobile device or browser to facilitate precise order deliveries.
• Financial Data: Data related to your payment method (e.g., valid credit card number, card brand, expiration date). We store only very limited, if any, financial information. Most financial data is processed securely by our third-party payment processors.
• Usage Data: Information our servers automatically collect when you access the Platform, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process and deliver your fresh seafood orders accurately.
• Create and manage your personal account.
• Send you order updates, delivery tracking information, and notifications via email, SMS, or WhatsApp.
• Process payments and refunds securely.
• Respond to customer service requests and resolve delivery or quality issues.
• Improve our Platform functionality, user experience, and product offerings.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:

• Third-Party Service Providers: We may share your data with third parties that perform services for us, such as payment processing, delivery logistics, and data analysis.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Platform to help customize the Platform and improve your experience. You can remove or reject cookies through your browser settings, but be aware that such action could affect the availability and functionality of the Platform.

6. Your Data Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You can update your account information at any time by logging into your profile settings. To request the deletion of your account and data, please contact our support team.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

8. Contact Us

If you have questions or comments about this Privacy Policy or our data practices, please contact us at: